Frequently Asked Questions

Everything you need to know before getting started.

What exactly is an "AI employee"?

It's an AI assistant trained specifically on your business — your services, pricing, FAQs, policies, and brand voice. It can answer customer questions, book appointments, handle FAQs, and more. Think of it as a team member who works 24/7 and never needs a break.

Is this just a chatbot?

No. Traditional chatbots follow rigid scripts — "Press 1 for hours, press 2 for pricing." Your AI employee actually understands what people are asking, remembers context within conversations, and responds naturally. It's the difference between a phone tree and a real person.

Do I need to be technical?

Not at all. Our courses are designed for business owners who can barely update their website — and that's totally fine. If you can copy-paste and follow a video, you can do this. And if you choose Done For You, you literally do nothing.

What platforms does the AI work on?

WhatsApp, Telegram, and website chat. These cover 95% of how small business customers communicate. We set up whichever channels you need.

How long until my AI is live?

Starter course students typically go live in 1-2 weekends. Group and 1-on-1 students usually go live within a week with guided help. Done For You clients are live within 5 business days.

Can the AI handle my specific type of business?

If your business involves answering questions, booking appointments, or handling repetitive customer tasks — yes. We've designed this for restaurants, salons, contractors, coaches, agencies, retail stores, and more. If you're unsure, fill out the form and we'll let you know.

What if the AI says something wrong?

The AI is trained on the information YOU provide — so it only knows what you tell it. We also teach you how to set guardrails so it knows when to say "Let me connect you with our team" instead of guessing. You stay in control.

How much does it cost to run after setup?

The AI runs on a small cloud server that costs about $5-15/month depending on usage, plus the AI API costs which are typically $10-30/month for most small businesses. So roughly $15-45/month total — less than a single lunch meeting.

What if I need help after the course?

Starter students get community support. Group students get Q&A sessions. 1-on-1 students get direct access. Done For You clients get 30 days of included support with an option to continue at $150/month.

Is there a refund policy?

For courses (Starter, Group, 1-on-1): If you go through the material, follow the steps, and can't get it working — we'll make it right. For Done For You: We don't stop until your AI employee is live and working as promised.

Can I upgrade my plan later?

Absolutely. Start with the Starter course and upgrade to Group, 1-on-1, or Done For You anytime. We'll credit what you've already paid toward the upgrade.

What makes One1 Studio different?

Most AI tools are generic — they work for everyone and specialize in no one. We build AI employees specifically for small businesses. Your AI knows YOUR business, talks in YOUR brand voice, and handles YOUR specific customer needs. Plus, we actually teach you how it works so you're never dependent on us.

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